IT Support
Flux provides a dedicated support team offering same-day assistance to handle everyday IT issues and maintain the stability of your technology environment.
Help Desk Support
Help Desk Support
Our Help Desk Support provides your team with fast, friendly assistance for everyday IT needs. From troubleshooting issues to answering technical questions, we help users stay productive and confident with their technology.
Responsive User Assistance
Immediate help with software errors, login problems, connectivity issues, and general user support.
Knowledgeable IT Technicians
A trained support team that understands your environment and delivers clear, effective solutions.
Fast Issue Resolution
Fast Issue Resolution
Our service focuses on minimizing disruptions through rapid identification, troubleshooting, and resolution of IT problems. We work quickly to restore normal operations and reduce the impact on your business.
Quick Diagnosis & Fixes
Streamlined processes and tools that allow us to isolate and resolve issues with minimal downtime.
Priority Handling for Critical Issues
Clear escalation paths ensure that urgent or complex problems receive immediate expert attention.
IT Dashboards
IT Dashboards
Our IT dashboards give you real-time clarity into your systems, devices, support tickets, and ongoing projects. You gain full visibility into what's happening across your IT environment at any moment.
Real-Time System Visibility
Live metrics on system health, alerts, devices, and overall performance — available in one centralized dashboard.
Transparent Project Tracking
Easily monitor IT tasks, ticket progress, project timelines, and completion status without needing to request updates.
Device Setup & Management
Device Setup & Management
We handle the full lifecycle of your company's devices — from deployment to ongoing maintenance — to ensure every user has properly configured, secure, and reliable equipment.
Standardized Device Deployment
New devices set up with approved applications, configurations, and security policies based on your company standards.
Ongoing Maintenance & Asset Management
Tracking, updating, repairing, and replacing hardware to keep devices performing optimally throughout their lifecycle.
Frequently Asked Questions
During normal business hours, our average response time is just 15 minutes, ensuring quick assistance for your critical needs. Outside of normal hours, we continue to provide reliable service with a guaranteed response within 12 hours, so you're never left without support.
Business Hours: Mon–Fri | 7:00 AM – 7:00 PM EST
Yes, we provide co-managed IT services to support your internal team when needed. We can step in during high-demand periods or special projects and handle routine tasks like system monitoring, patch management, and help desk support. This frees your staff to focus on strategic priorities while we keep operations running smoothly.
Our proprietary client dashboard gives you full visibility into your IT operations. Track help desk tickets to see which employees need support, identify recurring issues, and monitor open requests. View project progress with completion percentages and expected delivery dates. Access all software subscriptions managed by Flux, including quantities and renewal dates. Plus, an integrated AI assistant is ready to answer questions and provide insights on any data displayed.
Still have questions?
Book a MeetingOur Other Service Offerings
Cybersecurity
Protect your systems, networks, and data from cyber threats with continuous monitoring.
Compliance Support
Stay compliant with all relevant regulations and frameworks.
IT Consulting
Strategic IT consulting that aligns your technology with your business goals.
CRM Support
Ensure your CRM platform is optimized and aligned with your business objectives.